Privacy Policy

Privacy Policy

Last Updated: October 2, 2026

Uplevel respects the privacy of its users and is committed to processing personal data in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia, its Implementing Regulations, and other applicable laws and regulations.

1. Scope of this Policy

This Privacy Policy applies to the Uplevel website and its digital and professional products and services, including its platforms, applications, leadership development, coaching, career guidance, assessment services, and AI-powered services.

2. Data We Collect

We may collect the data necessary to provide our services, including:

• Identity, contact, and account information.
• Professional information and employment-related information.
• Booking, subscription, and payment information.
• Assessment, development, and service interaction data.
• Content and inputs submitted by users when using digital tools or AI-powered tools.
• Technical data relating to the use of our website or application.

We may also receive certain data from an employer or program sponsor when the service is provided through such entity, where permitted by the applicable legal basis and requirements.

3. Purposes of Processing Personal Data

We process personal data to the extent necessary to:

• Create, provide, and manage user accounts and services.
• Manage bookings, subscriptions, and payments.
• Provide assessments, recommendations, and professional and leadership development experiences.
• Operate and improve our services and digital tools.
• Communicate with users and provide customer support.
• Protect the platform and prevent misuse.
• Fulfill legal and regulatory obligations.
• Send marketing communications where a lawful basis or required consent exists.

Personal data is processed on the appropriate legal basis applicable to each situation, including performance of a contract, consent, compliance with a legal obligation, or legitimate interest where the applicable requirements are satisfied.

4. Artificial Intelligence

Certain Uplevel services may use artificial intelligence technologies to provide assessments, recommendations, simulations, content, and development experiences.

Automated outputs may not be accurate in all circumstances and should not be considered a diagnosis or a final professional decision.

We do not use personal data for purposes that are materially different from the purpose for which it was collected, except as permitted or required under applicable laws and regulations.

5. Data Sharing

We may share personal data, to the extent necessary, with technology and operational service providers, experts, entities with which we contract, and competent authorities where required by applicable law.

We require entities that process personal data on our behalf to comply with appropriate data protection and confidentiality requirements and to use the data only for the specified purpose.

We do not sell personal data to advertisers.

6. Programs Provided Through Employers

When services are provided through an employer or program sponsor, the employer or sponsor may receive data related to program administration, such as registration, attendance, participation, and progress, depending on the nature of the program, the applicable agreement, and the notices provided to the user.

An employer's participation in or sponsorship of a program does not automatically entitle it to access a user's private conversations, details of coaching or career guidance sessions, or personal content, except where there is a valid legal basis, required consent, or such access has been clearly disclosed to the user.

7. Data Transfers

Uplevel may engage technology service providers located within or outside the Kingdom of Saudi Arabia.

Where personal data is transferred outside the Kingdom, such transfers will be carried out in accordance with the requirements of the Personal Data Protection Law and the applicable regulatory controls governing the transfer of personal data outside the Kingdom.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or for the period required by applicable laws and legitimate contractual obligations.

When the data is no longer required, it will be handled in accordance with applicable legal requirements concerning destruction or anonymization.

9. Data Protection

We implement appropriate organizational and technical measures to protect personal data against unauthorized access, use, disclosure, alteration, loss, or other unauthorized processing.

10. User Rights

Data subjects are entitled to the rights granted to them under the Personal Data Protection Law, including, as applicable, the right to be informed, access their personal data, obtain a copy of their data, correct or update it, request its destruction, and withdraw consent where processing is based on consent, subject to the applicable legal requirements, controls, and exceptions.

11. Cookies

The website may use cookies and similar technologies that are necessary to operate the services and improve the user experience. Non-essential cookies will be handled in accordance with applicable legal requirements and any required consents.

12. Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes to our services or applicable legal and regulatory requirements. The updated version will be published on the website together with the date of the latest update.

13. Contact Us

For privacy-related inquiries or to exercise rights relating to personal data:

Email: info@uplevel.sa